At Rothrock, customer satisfaction is our top priority. We stand by the quality of our products and want you to feel confident with every purchase. This Return and Refund Policy outlines how we handle returns, exchanges, and refunds. If you’re not completely satisfied with your order, we’re here to assist. For help, contact us at support@ruthrocky.com.

Eligibility for Returns

To qualify for a return:

  • Items must be unused, in original packaging, and in the same condition as received

  • Return requests must be submitted within 14 days of delivery

  • Certain items (e.g., perishable, customized, or digital products) are non-returnable

  • Proof of purchase (such as an order number or receipt) is required

To confirm if your item is eligible, email us at support@ruthrocky.com.

Return Process

To initiate a return:

  1. Contact us at support@ruthrocky.com with your order number and reason for return

  2. Once approved, we’ll send you return instructions

  3. Ship the item back within 14 days of approval

Note: Customers are responsible for return shipping unless the item is defective or incorrect.

Non-Returnable Items

We cannot accept returns for the following:

  • Sale or clearance items

  • Customized or personalized products

  • Opened beauty items or undergarments (for hygiene reasons)

  • Digital products or subscriptions

Refer to the product page or contact support@ruthrocky.com for product-specific return details.

Exchanges

Need a different size, color, or item?

  • Contact support@ruthrocky.com to check availability

  • The original item must be returned unused and in original packaging

  • Additional shipping charges may apply

Damaged or Defective Items

If you receive a damaged or defective item:

  • Notify us within 24 hours of delivery

  • Email support@ruthrocky.com with your order number, a description of the issue, and clear photos

  • We will send a replacement or issue a full refund at no extra cost

Refund Timeline

Once your return or refund is approved:

  • Processing begins within 3 business days

  • Refunds are typically issued within 14 business days

Note: Your bank or payment provider may take additional time to reflect the refund.

Late or Missing Refunds

If your refund hasn’t posted:

  1. Double-check your bank or credit card account

  2. Contact your payment provider for updates

  3. If it’s been over 14 business days, reach out to us at support@ruthrocky.com

We’re here to help resolve any concerns.

Policy Updates

Rothrock may update this Return and Refund Policy to reflect business or legal changes. Updates will be posted on this page. By continuing to use our website, you accept the revised terms.